Role Fit & Non-Negotiables

• Onsite in Fairfax, VA — no remote.
• U.S. citizen required (ITAR and government customer obligations).
•  Experience managing large, complex enterprise or government accounts across multiple geographies — you’ve done this and have the relationships and scars to prove it
• PMP or equivalent certification required or in active pursuit — this is a structured program management environment with contractual deliverables and formal governance.
• Comfortable as the primary client-facing rep for accounts of significant scale — C-suite and senior government stakeholder engagement is part of the role.
• Drive cross-functional execution without direct authority — engineering, operations, logistics, and client solutions all touch your accounts.
• Willing to travel domestically and internationally as account needs require.

What You’ll Own (90–180 Day Outcomes)

• Conduct a full account audit across all assigned clients: deployment status, open items, contractual obligations, milestones, relationship health. Present findings and a 90-day plan to leadership.
• Establish formal governance cadence per account: status meetings, executive touchpoints, milestone tracking, and a shared view of open items.
• Own and close at least one significant open delivery item per account — a pending deployment, documentation package, rollout milestone, or backlogged configuration.
• Document each account’s full scope: contracted deliverables, deployed assets, geographic footprint, identity assurance requirements, active workflows, support obligations.
• Build a risk register per account: delivery risks, relationship risks, contractual exposure, and mitigation plans.
• Map expansion opportunities across accounts: additional deployments, enrollment volume growth, new geographies, or additional identity assurance services.

Key Responsibilities

The Senior Project Manager owns the full lifecycle of assigned enterprise accounts — active delivery through ongoing operations, relationship management, and account growth.

Account Ownership & Client Relationship Management

• Primary point of contact and accountable owner for all assigned enterprise accounts.
• Build strong working relationships at multiple levels within each client — operational contacts to executive stakeholders.
• Lead client status meetings, business reviews, and executive touchpoints; drive agenda, document outcomes, own follow-through.
• Communicate proactively on delivery, risks, changes, and issues — clients should never have to ask what is happening.
• Own client satisfaction; identify concerns early, address directly, escalate when required.
• Represent NextgenID’s capabilities and roadmap; position additional services where they create genuine value.

Program & Project Delivery

• Own the full project lifecycle per account: initiation, planning, execution, monitoring, closeout.
• Develop and maintain project plans covering deployment schedules, software rollouts, network provisioning, identity workflow configuration, and acceptance testing.
• Manage scope, schedule, and budget; identify variances early and drive resolution.
• Coordinate with logistics, operations, and client solutions to ensure hardware delivery, site readiness, and deployment execution stay on track — accountable for keeping it moving and the client informed.
• Track deployment status across all sites and geographies in real time; give clients accurate visibility across their full footprint.
• Track contractual deliverables, milestones, and acceptance criteria per each client’s SOW.
• Maintain a live risk and issue log; escalate proactively and own the mitigation plan.
• Manage change control: document scope changes, assess impact, obtain approvals, update documentation.

Identity Program Management

• Ensure identity proofing and credentialing delivery stays on track; coordinate internal teams to meet client commitments at scale.
• Monitor identity assurance workflow configuration, testing, and acceptance milestones per contract.
• Track SRIP agent readiness against program commitments; coordinate with the Client Solutions Team to align agent capacity with enrollment schedules.
• Monitor enrollment progress against contracted volumes; alert clients and leadership when targets are at risk.
• Serve as the coordination and escalation bridge between client and internal teams on operational issues.

Reporting & Documentation

• Deliver regular program status reports to client stakeholders and internal leadership.
• Maintain complete project documentation per account: plans, risk registers, change logs, meeting notes, delivery records.
• Produce executive-level reporting focused on outcomes, not activity.
• Ensure all contractual documentation — SOW deliverables, acceptance records, compliance artifacts — is complete, signed, filed.
• Contribute to lessons learned and continuous improvement after each major phase.

Account Growth & Expansion

• Proactively identify opportunities to expand scope, volume, or geographic footprint.
• Bring expansion opportunities to leadership with context: client readiness, use case, estimated value.
• Support sales and BD for renewals and expansions, including SOW development and client presentations.
• Monitor utilization of contracted services and identity station capacity; identify underutilization and close the gap with the client.

Required Qualifications

• 7+ years in project management, program management, or enterprise account management in technology or managed services.
• 3+ years in senior PM roles with direct ownership of large, complex, multi-stakeholder accounts.
• PMP or equivalent required, or actively in pursuit with completion expected within 12 months of hire.
• Demonstrated experience managing deployments or programs across multiple countries or international geographies.
• Proven ability to manage senior and executive client relationships in enterprise or federal environments.
• Strong command of PM fundamentals: scope, schedule, budget, risk, change control, stakeholder management.
• Excellent written and verbal communication; able to produce executive-level documentation and lead senior stakeholder meetings.
• Experience coordinating cross-functional delivery teams without direct authority.
• Comfortable with ambiguity — brings structure to complex, evolving programs without waiting for perfect information.
• Fully onsite in Fairfax, VA; willing to travel domestically and internationally — no remote or hybrid.
• U.S. citizen.

Preferred Qualifications

• Identity proofing, ICAM, biometrics, credentialing, or related high-assurance technology environments.
• Familiarity with IAL assurance levels, NIST 800-63, or federal identity compliance frameworks.
• Hardware-plus-software deployments: physical device logistics, site readiness, field coordination at scale.
• Prior experience with global technology enterprise clients or federal agency programs.
• Programs with international logistics components: customs, in-country coordination, carrier management.
• High-volume enrollment or credentialing operations.
• PgMP, PMI-ACP, or equivalent program management certification.

Signals We Look For

• You can describe a multi-site, multi-country program you owned end-to-end — scope, where it went sideways, how you brought it back.
• You have managed a client relationship through a difficult moment — missed milestone, hardware failure, scope dispute — and the relationship came out stronger.
• You communicate with clients the way they want to be communicated with: proactively, in their language, outcomes front and center.
• You get things done across teams that don’t report to you. You build credibility, create accountability, and follow up without being told to.
• Your project documentation is something others actually use — not a compliance artifact, but a live tool that drives the work.
• You spot account risk before the client does. You don’t wait for a problem to become a crisis.

What Success Looks Like

• Within 90 days: full account documentation complete, governance cadences running, at least one significant open delivery item per account closed.
• Clients are informed, confident, and not chasing NextgenID for updates — the Senior PM is ahead of them.
• Deployments delivered on schedule, on scope, accepted without significant rework.
• Enrollment and operational milestones tracked in real time and communicated proactively — no surprises.
• Risks identified before they become issues; issues resolved before they become escalations.
• At 12 months: assigned accounts are healthy, growing, and viewed as reference-quality relationships. The Senior PM is the person clients ask for by name.