For federal agencies, the business and financial implications of the COVID-19 pandemic have become a critical operational consideration. These factors significantly impact the identity proofing operations required for issuing HSPD-12 federal identity credentials such as PIV, PIV-I, and CAC cards. Despite this, the Office of Management and Budget's recent OMB Memorandum 20-19 guidance advising agencies on dealing with the COVID-19 environment emphasized protecting and securing assets such as facilities, computers, and data information systems with these identity credentials is federally mandated and must continue.
Current procedures necessitate the presence of a proofing agent with the person being enrolled. Face-to-face with the enrollee, the agent walks them through the process of capturing biometrics and scanning their identification documents. On the other hand, proofing agents will be at risk of spending the entire day standing next to strangers, and enrollees will be concerned about the process and proximity of the operator who interacts with so many people daily.
In addition, agencies must set aside a significant budget to purchase HSPD-12 enrollment equipment and pay for staffing at each credentialing station. Any upgrades to this equipment will have to compete for budget resources with new priorities imposed by post-COVID-19 safety compliance.
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