Technical Support Specialist

Location: DMV (D.C., Maryland, Virginia) - On-site

Type: Full-time exempt

Job description

We are seeking a motivated and technically skilled individual to join our team as a Technical Support Specialist. The ideal candidate will possess strong communication skills, a passion for technology, and a commitment to providing outstanding customer service. This role will involve providing technical assistance and support to our clients, troubleshooting hardware and software issues, and ensuring the smooth operation of IT systems.

Responsibilities

  • Provide first-line technical support to end-users via phone, email, or in person
  • Troubleshoot hardware, software, and network issues, escalating complex problems to senior team members when necessary
  • Install, configure, and maintain computer systems and software applications
  • Document technical procedures and solutions for future reference
  • Collaborate with other team members to resolve technical issues and improve support processes
  • Stay up to date with the latest technologies and industry trends

Requirements

  • A+ certification or equivalent experience in computer hardware and software support
  • Security certification preferred
  • Strong knowledge of Windows
  • Excellent problem-solving skills and attention to detail
  • Ability to communicate technical information clearly and effectively to non-technical users
  • Customer-focused attitude with a commitment to delivering high-quality support
  • US citizenship is a must

Education and Experience

  • High school diploma or equivalent required
  • Associate or bachelor’s degree in computer science or related field preferred

Benefits

  • Competitive salary
  • Medical, dental, and vision insurance
  • Retirement savings plan
  • Paid time off and holidays
  • Opportunities for professional development

To Apply

Please submit your resume and a cover letter detailing your relevant experience and how you meet the qualifications outlined above to careers@nextgenid.com. We look forward to reviewing your application and considering you for this exciting opportunity to contribute to our innovative identity technology startup.

About NextgenID

NextgenID focuses on improving the efficiency and speed of mission critical, high assurance identity enrollment and credentialing operations that are essential to hundreds of millions of users worldwide.

Our technologies are engineered to dramatically reduce the time and cost of capturing accurate data when creating a digital identity. Our industry-neutral solutions revolve around "Supervised Remote-Identity Proofing" to automatically, securely and "remotely" perform all proofing, enrollment and credentialing processes and workflows for our customers. The industry is taking notice as we are now working with some of the largest agencies in the US Defense, intelligence, Civil, State and Local government markets, as well as other national governments and commercial organizations throughout the world.